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Pursuant to the provisions of Italian Legislative Decree (D. Lgs.) dated 6 September 2005, Italian Trends Agency, in order to guarantee the full satisfaction of the consumer, acknowledges the Customer’s Right of withdrawal from the purchase contract.
Italian Trends Agency runs its e-commerce business exclusively in favour of end users defined as “consumers” i.e. individual persons who enter into sales contracts with Italian Trends Agency for personal reasons, which are unconnected with any personal professional or business activity. Italian Trends Agency reserves the right not to accept purchase orders from persons other than consumers.
The Customer has the right to withdraw from the contract entered into with Italian Trends Agencywithout any penalty and without specifying the reason, within 14 calendar days from the day the Products, referred to in the purchase contract, are received. No product can be replaced with another product.
Any purchases relating to goods that are personalised or made-to-measure are excluded by law from the right of withdrawal.
The right of withdrawal shall be validly exercised if the following conditions are fully satisfied:
Within 14 calendar days from the receipt of the purchased products, the Customer must send the correctly completed WITHDRAWAL Form by email to Italian Trends Agency.
The goods must be returned intact, unused and in their original packaging.
The products from the contract must all be returned in a single consignment. Italian Trends Agency will not accept returned goods from the same order which are sent separately.
Any goods that are being returned must be handed to the courier within 14 calendar days from the date the customer is notified of the return number and the address to which the goods must be sent.
If the above conditions are perfectly complied with, Italian Trends Agency will refund the cost of the product less any delivery charges.
If Italian Trends Agency ascertains that the return does not comply with the above conditions, it will contact the Customer and he/she may choose whether to have the purchased products back (at his/her own expense). If the Customer does not organise for the collection of the returned goods, Italian Trends Agency may keep the goods together with the amount paid for their purchase.
After checking that the return is in order, Italian Trends Agency will send an email to the Customer accepting the returned goods. Within 30 days from the date that the legitimate exercising of the right of withdrawal is verified, Italian Trends Agency will refund the sums owed by re-crediting the amount to the credit card used for payment, with the same value date as the original debit.